888sama Privacy Policy

1. Who We Are

888sama operates the online gaming platform accessible at 888sama.co ("Platform"). In this Privacy Policy, references to "888sama", "we", "us", and "our" refer to the operator of the Platform. References to "you" and "your" refer to any individual who registers for, accesses, or uses the Platform, or who provides personal data to 888sama in any other manner.

888sama is the data controller responsible for the personal data collected through the Platform. As data controller, 888sama determines the purposes and means by which your personal data is processed. 888sama operates under international gaming authority licensing and is committed to handling personal data in accordance with applicable data protection principles, including those reflected in Malaysia's Personal Data Protection Act 2010 (PDPA) where relevant.

If you have any questions about how 888sama processes your personal data, or wish to exercise any rights described in this Policy, please contact us using the details set out in Section 14.

2. Personal Data We Collect

888sama collects the following categories of personal data from players and platform visitors:

888sama does not collect sensitive personal data such as biometric data, health information, or political opinions. Where you voluntarily provide such data in communications with support staff, it will not be retained beyond the immediate purpose for which it was shared.

3. How We Collect Your Data

888sama collects personal data through the following means:

• Direct collection. When you register for an 888sama account, complete KYC verification, make a deposit or withdrawal, contact support, or otherwise interact with the Platform, you provide personal data directly to us.
• Automated collection. When you use the Platform, 888sama's systems automatically collect technical and usage data — including your IP address, device information, session activity, and cookie data — via log files and similar tracking technologies.
• Third-party sources. 888sama may receive data about you from identity verification providers, fraud prevention services, and payment processors in connection with KYC, AML compliance, and payment processing. This data is used solely for the purposes of verification and compliance and is not used for marketing without your consent.

4. How We Use Your Personal Data

888sama uses your personal data for the following purposes:

• To create, maintain, and manage your 888sama account.
• To verify your identity and age in accordance with KYC requirements and international gaming authority standards.
• To process deposits, withdrawals, and other financial transactions on your account.
• To detect and prevent fraud, money laundering, and other financial crime in compliance with anti-money laundering (AML) obligations.
• To monitor gambling activity for responsible gaming purposes, including identification of problem gambling indicators and enforcement of self-imposed limits.
• To communicate with you regarding your account, including security alerts, transaction confirmations, and support responses.
• To send you marketing communications regarding 888sama promotions, where you have provided consent or where permitted under applicable law. You may opt out at any time.
• To personalise your experience on the Platform, including game recommendations and promotional offers relevant to your play history.
• To analyse platform usage data for the purposes of improving 888sama's products and services.
• To comply with 888sama's legal and regulatory obligations, including obligations under our gaming licence and applicable Malaysian law.
• To establish, exercise, or defend legal claims arising in connection with the Platform.

5. Legal Basis for Processing

888sama processes your personal data on the following legal bases:

• Contractual necessity. Processing required to perform the contract with you — including account operation, payment processing, and game delivery — is based on contractual necessity.
• Legal obligation. Processing required to comply with applicable law, including KYC, AML, and gaming regulatory obligations, is based on legal obligation.
• Legitimate interests. Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is based on 888sama's legitimate interests, subject to these not being overridden by your rights and interests.
• Consent. Processing for direct marketing communications and certain non-essential cookies is based on your consent. Where consent is the basis for processing, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

888sama does not sell, rent, or trade your personal data to third parties. 888sama may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors and e-wallet providers (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank) — to process deposits and withdrawals on your account.
• Identity verification and KYC service providers — to verify your identity and age in compliance with licensing requirements.
• Fraud prevention and AML compliance services — to detect, prevent, and report suspicious activity.
• Game software providers — certain game providers may receive session and gameplay data required to deliver their games on the Platform. These providers are contractually bound to process such data solely for the purpose of game delivery.
• IT and hosting service providers — to operate, maintain, and secure the Platform infrastructure.
• Legal and regulatory authorities — where 888sama is required by law, court order, or regulatory requirement to disclose personal data. This includes disclosures to gaming regulators, financial intelligence units, and law enforcement agencies where legally compelled.
• Professional advisers — including lawyers, auditors, and compliance consultants, subject to confidentiality obligations.

All third parties with whom 888sama shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with 888sama's instructions and applicable data protection law.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by the 888sama platform when you visit the site. They enable the Platform to recognise your device and remember information about your visit — such as your login session, preferred settings, and usage patterns.

7.2 Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function — including session authentication, load balancing, and security. These cannot be disabled.
• Functional cookies: Remember your preferences and settings (e.g., language, game lobby display) to improve your experience. These are enabled by default but may be disabled in your browser settings.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Platform — including pages visited, session duration, and error reports — to help 888sama improve its services.
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your login state during a Platform session.

7.3 Managing Cookies

You may control cookie settings through your web browser. Note that disabling certain cookies may affect the functionality of the 888sama Platform, including your ability to remain logged in or access certain game features.

8. Data Security

888sama implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and 888sama's servers.
• Encrypted storage of passwords using industry-standard cryptographic hashing algorithms with unique salts.
• Firewalled, access-controlled server environments with restricted administrative access.
• Regular security audits and penetration testing of the Platform infrastructure.
• Staff training and access controls ensuring that personal data is accessible only to personnel with a legitimate operational need.
• Two-factor authentication available for player accounts to reduce the risk of unauthorised account access.

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. 888sama cannot guarantee absolute security of personal data and shall not be liable for security breaches that occur despite the implementation of the above measures, provided that such breaches do not result from 888sama's negligence or wilful misconduct.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 888sama will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach.

9. Data Retention

888sama retains personal data for as long as is necessary for the purposes for which it was collected, having regard to 888sama's legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your account's existence, and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with anti-money laundering legislation.
• KYC documentation: Retained for a minimum of five (5) years following the end of the business relationship, or longer where required by applicable law.
• Support communications: Retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• Technical and usage data: Retained for up to two (2) years for fraud prevention and platform analytics purposes.
• Marketing preferences and consent records: Retained for the period during which marketing communications are sent, plus a reasonable period thereafter as evidence of consent.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with 888sama's data disposal procedures.

10. Your Data Protection Rights

Subject to applicable law and certain limitations, you have the following rights in relation to your personal data held by 888sama:

• Right of access. You may request a copy of the personal data 888sama holds about you.
• Right to rectification. You may request correction of inaccurate or incomplete personal data. Basic account details (such as email address and contact number) can be updated directly via your account settings.
• Right to erasure. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 888sama's legal retention obligations (particularly under AML and gaming regulations, which may require retention for up to five years after account closure).
• Right to restrict processing. You may request that 888sama restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to object. You may object to processing based on legitimate interests, including for direct marketing purposes. Where you object to marketing, 888sama will cease sending marketing communications immediately.
• Right to withdraw consent. Where processing is based on your consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to data portability. You may request that personal data you provided to 888sama be provided to you in a structured, commonly used, machine-readable format.

To exercise any of the above rights, contact 888sama's support team via live chat or at [email protected]. 888sama will respond to valid requests within thirty (30) days. We may need to verify your identity before processing a rights request.

11. Children's Privacy

The 888sama Platform is strictly intended for adults aged 21 years and above. 21+

888sama does not knowingly collect personal data from individuals under 21 years of age. Where 888sama becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account will be suspended immediately. If you have reason to believe that a minor has created an 888sama account or submitted personal data to the Platform, please contact us immediately via live chat support.

12. Third-Party Links

The 888sama Platform does not contain links to third-party websites. This Privacy Policy applies solely to personal data collected and processed by 888sama through the Platform at 888sama.co. 888sama is not responsible for the privacy practices of any third-party services that may be referenced in platform communications or support materials.

13. Changes to This Privacy Policy

888sama reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in platform operations, applicable law, or regulatory requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.

For material changes to this Policy, 888sama will endeavour to provide reasonable advance notice to registered players via email or a notice on the Platform. Your continued use of the 888sama Platform after the effective date of any revision constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how 888sama collects, uses, and protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 888sama, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, via the 888sama platform dashboard.

When submitting a data-related query or rights request, please include your registered account email address and a clear description of your request to allow our team to assist you as efficiently as possible.

For matters related to 888sama's Terms & Conditions or Responsible Gaming Policy, please refer to the respective pages on this Platform.